---
title: ClearOnc FAQ | Cancer Second Opinions, Coverage & Privacy
description: Answers to common questions about ClearOnc’s Moffitt-backed cancer second-opinion benefit — for self-insured employers, health plans, patients, caregivers, and clinicians.
image: https://www.clearonc.com/hubfs/clearonc-website/images/telehealth-consult.jpg
---

# Frequently Asked Questions

Find answers to common questions about ClearOnc and our expert oncology second-opinion platform.

### General Information

What is ClearOnc?

ClearOnc is an online second-opinion platform designed to bring Moffitt Cancer Center’s expertise to the world with virtual expert medical opinions. An expert physician from Moffitt will review the treatment records and provide a second opinion directly to the treating oncologist.

Is ClearOnc a medical provider?

No. ClearOnc is an information and technology platform. We do not provide medical advice, diagnoses, or treatment. Always consult with your oncologist or healthcare team for medical decisions.

### For Patients & Caregivers

How much does it cost to use ClearOnc?

For many, ClearOnc is provided as a fully covered employee benefit by their employer or health plan, meaning there is often no out-of-pocket cost for the member.

Do I have to change doctors?

No. ClearOnc is used to support your current doctor(s). We will send a copy of the second opinion directly to your referring doctor.

How can I check if my employer uses ClearOnc?

You should check with your human resources department. You can also suggest that your employer add ClearOnc as an employee benefit by speaking with HR.

What if the ClearOnc recommendation differs from my original treatment plan?

It is not uncommon for medical experts to have different perspectives, especially with complex diagnoses. A different recommendation doesn’t necessarily mean your first plan was “wrong” — medicine often has multiple valid approaches.

We strongly recommend scheduling a follow-up with your initial treating physician to discuss the ClearOnc summary. Often, the best path forward is a collaboration between both perspectives.

### For Employers

How can I partner with ClearOnc to offer it as a covered benefit?

We work with employers to design benefit offerings that enable wellness and prevention through expert medical opinion. The first cancer diagnosis is changed up to 40% of the time, which often results in a change to the recommended treatment plan as well.

Our per-member-per-month pricing provides peace of mind for employers who wish to offer a benefit that aligns with prevention and ensures the member has the right care plan at the right time. We follow your members through their care journey — from first diagnosis to changes in treatment and survivorship.

### For Healthcare Providers

How do I request a second opinion for my patient?

First, verify if your patient’s employer provides ClearOnc as a covered benefit. If they do, the cost is typically fully covered by the employer. You can initiate a request through the ClearOnc platform.

How do I access clinical trials for my patient?

If applicable, expert physicians at Moffitt Cancer Center will identify and recommend any clinical trials for which your patient may be eligible as part of the review process.

### Security & Privacy

Is my health data safe?

Security is our priority. ClearOnc is fully HIPAA-compliant. We use encryption to ensure your personal health information (PHI) remains private and protected.

Do you sell my data to third parties?

No. We do not sell personally identifiable information. Any data used for research is strictly de-identified and used only with your explicit consent.

### Support

I forgot my password. What should I do?

Click the “Forgot Password” link on the login page. You’ll receive an email with instructions to reset it within minutes.

The platform isn’t loading correctly.

ClearOnc works best on the latest versions of Chrome, Safari, and Firefox. Clear your browser cache or ensure your “Private Browsing” mode is turned off.

Still have questions? Contact our support team at [support@clearonc.com](mailto:support@clearonc.com)

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