Frequently Asked Questions

ClearOnc is an online second-opinion platform designed to bring Moffitt Cancer Center’s expertise to the world with virtual expert medical opinions. An expert physician from Moffitt will review the treatment records and provide a second opinion directly to the treating oncologist.

No. ClearOnc is an information and technology platform. We do not provide medical advice, diagnoses, or treatment. Always consult with your oncologist or healthcare team for medical decisions.

For many, ClearOnc is provided as a fully covered employee benefit by their employer or health plan, meaning there is often no out-of-pocket cost for the member.

No. ClearOnc is used to support your current doctor(s). We will send a copy of the second opinion directly to your referring doctor.

You should check with your human resources department. You can also suggest that your employer add ClearOnc as an employee benefit by speaking with HR.

It is not uncommon for medical experts to have different perspectives, especially with complex diagnoses. A different recommendation doesn’t necessarily mean your first plan was “wrong” — medicine often has multiple valid approaches.

We strongly recommend scheduling a follow-up with your initial treating physician to discuss the ClearOnc summary. Often, the best path forward is a collaboration between both perspectives.

We work with employers to design benefit offerings that enable wellness and prevention through expert medical opinion. The first cancer diagnosis is changed up to 40% of the time, which often results in a change to the recommended treatment plan as well.

Our per-member-per-month pricing provides peace of mind for employers who wish to offer a benefit that aligns with prevention and ensures the member has the right care plan at the right time. We follow your members through their care journey — from first diagnosis to changes in treatment and survivorship.

First, verify if your patient’s employer provides ClearOnc as a covered benefit. If they do, the cost is typically fully covered by the employer. You can initiate a request through the ClearOnc platform.

If applicable, expert physicians at Moffitt Cancer Center will identify and recommend any clinical trials for which your patient may be eligible as part of the review process.

Security is our priority. ClearOnc is fully HIPAA-compliant. We use encryption to ensure your personal health information (PHI) remains private and protected.

No. We do not sell personally identifiable information. Any data used for research is strictly de-identified and used only with your explicit consent.

Click the “Forgot Password” link on the login page. You’ll receive an email with instructions to reset it within minutes.

ClearOnc works best on the latest versions of Chrome, Safari, and Firefox. Clear your browser cache or ensure your “Private Browsing” mode is turned off.